The simple, economical on-site alternative for scanner service with overnight scanner replacement.
The Fujitsu Advance Exchange service program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the technical assistance center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
Advance Exchange, Post-Warranty provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multi-year increments.
Advance Exchange Service Advantages
- Provides a replacement scanner before the return to Fujitsu of the malfunctioning scanner
- Quickly gets you back to scanning and back in business
- Advance Exchange, In-Warranty and Advance Exchange, Post-Warranty are the only Fujitsu-Authorized, whole-unit replacement service programs for Fujitsu Scanners