Customer satisfaction comes first
Our tenured support staff is dedicated to giving you the best service.
Support
Fujitsu Scanner Support - Scanner & ScanSnap Support & Customer Service
We’ll come to you
If you need on-site service, our field service engineers will work with your schedule to conduct fast, expert repairs.
Fixing issues fast
Your work can’t wait—so we resolve issues as quickly as possible.
We are right here in the US
Our experienced imaging consultants and customer advocates are based in Sunnyvale, CA—so if you need to reach us, we are never far away.
Find the right Service Program for you.
We offer several levels of Fujitsu Service Programs allowing you to choose the right program at the right price for your business. Our highly experienced service team will ensure your scanning projects stay on track. Review our service guide below.
ScanCare
The ultimate preventive maintenance program for Fujitsu Scanners.
Advance Exchange
The simple, economical on-site alternative for scanner service with overnight scanner replacement.
Depot Mail-in Service
The unit replacement alternative.
Basic Onsite Service
Our Basic program provides on-site service so you get peace of mind.
ScanAid Consumable Kit
We make it easy to take care of your scanners with our maintenance kit.
In a world where service has deteriorated and technical assistance has been reduced to chatbots sending links that are not applicable and ownership of a client issue nearly as scarce as a unicorn, it is great to have Fujitsu support. I was quickly connected to a live person with technical know-how that stayed until all of my concerns were met, and they were met quickly. So refreshing!
Technical Support for all Products & Services
5am – 5pm (PST)
Mon - Fri
Scanner & Software Sales
5am – 5pm (PST)
Mon - Fri
Service Sales & Contract Support
5am – 5pm (PST)
Mon - Fri